FAQ

Need answers? Below are some of the most commonly asked questions we receive from new customers on a daily basis:

Can Techzilla help me?

If you’re a business and require an ICT solution, then Techzilla can help! Regardless of how big or small your business, or how big or small the issue may seem, just contact us and we’d be happy to assist you further.

How much do your services cost?

Unfortunately it is very hard to give an exact cost on all our services as each individual job can vary in complexity and cause prices to vary. Techzilla bases its overall cost on a job to job basis, please don’t hesitate to get in contact with us to get a quote; quotes are always free.

Can you provide me with onsite services?

Yes – We have one of Australia’s largest field engineer networks and offer all of our services nationwide. This includes all major metropolitan areas throughout the country and most smaller towns, as well as some rural areas.

We only have one machine that needs to be worked on, is this fine?

Yes – Techzilla deals with all issues no matter how small or large. If you have one or one thousand machines that require attention, we’re here to help.

My network is very small; do you still offer your services?

Yes - Techzilla deals primarily in the SMB space and many of our existing client networks consist of just a few devices. Even if you’re a small business with only one PC, we’re still more than happy to provide our services.

What types of payment do you accept?

We currently only accept the following forms of payment:

  • Cash
  • Direct Deposit

We are in the process of organizing other forms of payment, which will be available shortly.

Do you supply materials/parts?

Yes – Upon request we can provide all parts and materials, this is simply part of our procurement service.

I'm not sure what materials/parts we require, can you help with that?

Yes – Upon request we can provide you with recommendations and pricing of appropriate materials, this is simply part of our consultancy service.

Will I need to supply any tools?

No – Our Techzilla Techs all come fully-prepared to handle any situation, we bring all the tools required to the provide the service requested, and in most cases have additional equipment on-hand to provide many additional services.