In today’s technological world, IT services are essential to the operational activities of all organizations, both large and small, regardless of their line of business. The way in which these IT services are supported and maintained should therefore be performed with the utmost care and attention to detail.

Techzilla’s support team provide system support and maintenance across multiple vendors and platforms, from the datacentre to the desktop. We can offer a dedicated team to support and maintain all facets of your IT infrastructure, from reviewing vendor contracts to create consistent expiry dates, to providing general day-to-day break-fix support for your end-users.

In conjunction with having having a qualified, experienced and dedicated support team, we regularly utilize resources made available through the multitude of other services we offer, enabling us to provide an unparalleled support service for our customers.

  • Available 24x7
  • Rapid Response
  • All Systems
  • Onsite & Remote
  • Microsoftt Certified

Complete Ongoing 24x7 Business ICT Management & Support

We offer a complete Managed Services Agreement (MSA) like no other Managed Services Provider (MSP) in the industry. For a flat monthly fee we can monitor, maintain, administer and support your entire IT environment. From one to one thousands machines, multiple locations, onsite and remote – we can support absolutely everything.

Combined with the engineering services we offer we have the capacity to provide your business with a single invoice and single pane-of-glass for all your IT services, greatly simplifying overall management of your entire IT environment with a single point-of-contact.

Our MSA’s can provide your business with everything it needs; internet connection, phone line, phone system, dedicated servers, cloud services, ongoing administration, maintenance and support. Never again will you have to coordinate with multiple vendors, suppliers, or contractors.

Talk to us today to find out how we can assist your business and enjoy the benefits of the most comprehensive and cost-effective managed service offering in the industry.

Find out more
  • Asset Tracking
  • Active Discovery
  • Monitoring & Management
  • Reporting
  • Remote Access
  • Remote Background
  • Patch Management
  • Managed Anti-Virus
  • Web Protection & Web Filtering
  • Client Dashboard
  • System Tray Agent
  • Local & Cloud Backup
  • Email Administration
  • Ongoing Systems Administration
  • Ongoing 24×7 Support
  • Complimentary Engineering Services
  • Discounted Rates
  • And more…

On-demand Support

Better known as Ad-Hoc support, we can provide all of our services on an hourly basis or under contractual agreement for a specified period of time.

How

  • Onsite – We have one of the largest field tech network in the country and can provide onsite technicians almost anywhere at almost any time.
  • Remote – Utilizing remote desktop software with your existing internet link, we can provide remote support to all systems within your organization at any time.
  • Phone – Often simple issues require simple solutions which we can easily walk you through quickly and conveniently over the phone in a matter of minutes
  • Email - As with our phone support, simple issues and general questions can often be handled with a quick email to one of our technicians.

When

All of our support services are available both under managed support agreements and ad-hoc and are available on a 24×7 basis; that means if your mission-critical server goes down at 3:00am on a Sunday morning, we can respond and have it back online as soon as possible.

Knowledgeable & Certified

When it comes to mission-ctritical services for your business, never settle for inexperienced services which risk losing vital business data and create costly system outages. Our technicians are trained, certified and experienced in all of the services they implement, mitigating risk to your business and its valuable data.

Things we cover

  • Proactive Systems Management
  • Hardware repairs and upgrades
  • Software installation, updates and configuration
  • Data Backup & Recovery
  • Complete system rebuilds (Windows, Mac, Linux)
  • Virus, spyware and malware removal
  • Driver installation and updates
  • Printers & Scanners
  • Break-fix and general troubleshooting
  • And more ...